Last updated: June 13, 2026
Information We Collect
We collect information you provide directly to us, including: name, institutional affiliation, email address, billing address, shipping address, telephone number, Institutional Tax ID (EIN), information you provide to support eligibility verification, and order history. We also collect technical information automatically (IP address, browser type, pages visited) via standard web logs and cookies.
How We Use Information
We use the information we collect to: verify your eligibility as a researcher; process orders and deliver products; communicate about your orders and account; comply with applicable laws and regulatory requests; and protect against fraud or misuse.
Sharing
We do not sell personal information. We share information only as necessary with: payment and bank-transfer providers, shipping carriers, hosting providers, identity-verification vendors (if used), and government or regulatory authorities when required by law.
Retention
We retain customer records for the period required by applicable law, including tax, customs, and FDA/FTC record-keeping obligations, and otherwise as needed to operate the Site.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, or to object to certain processing. California residents have rights under the CCPA/CPRA, including the right to know what personal information we collect, to request its deletion or correction, and to opt out of the sale or sharing of personal information — and as stated above, we do not sell personal information. Contact [email protected] to exercise these rights.