FAQ

Ordering requires an approved researcher account. By placing an order you confirm that you are at least 21 years of age, that you are acquiring the products solely for legitimate laboratory or research use, that you are legally permitted to purchase research materials in your jurisdiction, and that the products will be handled by individuals trained in the proper handling of research chemicals.

Register on our researcher registration page. Every application is reviewed manually before it is approved, so accounts are not active immediately. You will receive an email once your account has been approved and you can log in and order.

No. An approved account is required to place an order. This is part of how we verify that our products go only to qualified researchers.

Every product we supply is intended exclusively for in vitro laboratory research. Nothing we sell is a drug, a supplement, or a food, and none of it is approved for human or veterinary use, diagnostic use, or clinical application. We make no claims about therapeutic or performance effects, and we cannot provide dosing or protocol guidance. See our Safety & Compliance page for the full statement.

Yes. Certificates are published in our COA Database and are also linked on the individual product pages where a certificate is on file for that batch. Each certificate records identity confirmation, purity by HPLC-UV, and measured net content for the lot it covers. If a certificate you need is not yet published, ask us at [email protected].

We guarantee a minimum purity of 98%, for 45 days from the date you receive the product, subject to the test-report requirements set out in our Terms & Conditions.

Any vial found to contain less than 90% of its stated content — for example less than 27 mg in a 30 mg vial — is eligible for reshipment. This guarantee also runs for 45 days from delivery.

Results from any well-known, reputable analytical laboratory specialising in peptide and research-chemical analysis — for example Freedom Diagnostics or Janoshik Analytical, or a comparable recognised service. To support a claim the report must meet the test-report requirements in our Terms. We reserve the right to decline results from an unrecognised source.

Lyophilised material should be kept sealed, cool, and out of direct light until use. Specific handling is the responsibility of the receiving laboratory and should follow that laboratory’s own procedures for research chemicals.

United States: $19.95 flat rate, plus $2.00 for each additional item. Orders over $250 ship free.
International: $50.00 flat rate.

We ship worldwide. You are responsible for confirming that the products you order may lawfully be imported into your jurisdiction, and for any duties or import charges applied on arrival.

You will receive an email confirmation when your order is placed and a second message with tracking details once it has been dispatched. If a payment method requires manual confirmation — Zelle or bank transfer — the order is held until that payment clears. For anything unexpected, contact [email protected].

Risk of loss passes when the package is handed to the carrier. A lost package is eligible for one reshipment. Packages seized in transit are not eligible for reshipment or refund. Full detail is in our Terms & Conditions.

Credit and debit card, Zelle, GreenPay eDebit, and direct bank transfer. Zelle and bank transfer are confirmed manually, so those orders are held until payment is received.

Because of the nature of the products, all sales are final and we do not accept returns of opened or shipped product — except as expressly provided under the Purity and Under-fill Guarantees described above.

Yes. We supply 10-vial kits at wholesale rates, with a three-kit minimum for wholesale pricing. Current kits and prices are on our Wholesale page, and enquiries go to [email protected].